Messenger
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Messenger: Connect and Communicate With Customers

6 Lessons

About this course

Messaging from your business Page can help you easily and privately connect with people about your business. Use our built-in communication controls to help you quickly and efficiently respond to customers.

Use this lesson to learn to use the available Messenger tools to help you better engage with customers.

Course Structure

ONLY FOR LOGGED-IN USERS

Introduction

Messaging from your Page helps you conveniently and privately connect with people about everything from customer service requests to questions about your products or services.

ONLY FOR LOGGED-IN USERS

How to Get Started

Before you can use Messenger to interact with customers, let’s go over how to set up your Page to start receiving messages.

ONLY FOR LOGGED-IN USERS

Encouraging Communication With Customers

We’ll show you ways to help people find your business on Messenger to initiate conversations.

ONLY FOR LOGGED-IN USERS

Managing Your Messages

We recommend creating a plan that allows you to be responsive to incoming messages. Here are some communication controls you can use within Messenger.

ONLY FOR LOGGED-IN USERS

Best Practices for Responding to Messages

Here are our recommendations on how to best connect with and communicate with your customers and prospects.

ONLY FOR LOGGED-IN USERS

Knowledge Check

Lets Check your Knowledge.

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